Frequently Asked Questions
Everything you need to know about bringing Twinkly home.
What is the standard shipping timeframe for furniture orders?
Standard shipping typically takes 5-7 business days. For larger furniture items or white-glove delivery services, please allow 2-3 weeks for scheduled transit and assembly.
Do you offer a warranty on your home decor and furniture?
Yes, all Twinkly furniture comes with a limited 1-year warranty covering manufacturing defects. Decor items are covered for 90 days from the date of purchase.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return window. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund, minus a restocking fee for oversized items.
How can I track the status of my home delivery?
Once your order ships, you will receive an email with a tracking link. For large freight deliveries, our carrier will contact you directly to schedule a specific delivery window.
Are the materials used in your products eco-friendly?
Twinkly is committed to sustainability. We prioritize FSC-certified wood, recycled textiles, and low-VOC finishes to ensure our products are safe for your home and the planet.
Do you provide professional assembly services?
Yes, we offer professional White Glove Delivery and Assembly for an additional fee at checkout, which includes room-of-choice placement and debris removal.